Platform How we work together

Flexible delivery
tailored to your organisation

Whether you prefer direct access to the platform with full autonomy, or a more hands-on partnership, we can support you at the level that suits your needs.

A structured approach,
shaped to your starting point

Every engagement begins with a clear understanding of what you already have and what you need. From there, we shape a programme that fits your context, evolving as your team builds confidence with the platform.

We work with organisations across engineering consultancy, public sector research, and cultural institutions, adapting our approach to reflect their specific challenges and opportunities.

Rather than fixed packages, we offer a defined set of capabilities. Most engagements combine several of these, selected and refined to deliver the right outcomes for your organisation.

1
Research & data

Building the evidence base

Primary user research

Our research team and specialist affiliates can plan and conduct qualitative or quantitative research programmes, giving you a strong evidence base to build from.

Data sourcing

Through our data partners, we can source relevant audience, market or domain data to supplement or seed your evidence base before you start building personas.

Data organisation and curation

If you have existing research but it is scattered or inconsistently structured, we help clean, tag and organise it so it can be used effectively as a knowledge base.

Integration with existing data silos

Where your data lives in CRMs, analytics platforms, research repositories or internal systems, we can connect to those sources rather than require manual export.

2
Segmentation & personas

Building the AI entities

Dynamic segmentation tools

Use the platform's built-in segmentation tools to explore and refine audience groupings from your data directly, without needing separate analysis tools or external support.

Audience segmentation support

We help identify and define meaningful audience segments within your data, working with you to ensure the resulting personas reflect real distinctions rather than arbitrary groupings.

Persona creation and configuration

We build the Dynamic Personas from your evidence, configuring each one to respond in ways that are grounded in your research, with confidence scoring and source linking throughout. Personas can range from broad audience archetypes to highly specific expert viewpoints.

Data gap identification

We surface where the evidence is thin or missing, flagging audiences, topics and questions that need more research so future studies can be targeted to strengthen the personas over time.

3
Integration & access

Making personas available where teams work

Workflow and platform integration

Via API or MCP, personas can be surfaced inside the tools your teams already use: a research platform, a design tool, a strategy template or a custom internal system.

Persona sharing with permission controls

Personas can be shared across teams, departments or external partners with granular permission levels, controlling who can view, query or modify each persona and its underlying evidence.

Usage monitoring

Track how personas are being used across your organisation: which questions are being asked, which decisions are being informed, and which teams are engaging with the system.

4
Ongoing intelligence

Keeping personas current and trustworthy

Knowledge gap identification

The platform surfaces areas where confidence scores are consistently low, indicating where the evidence base is thin and where further research is likely to strengthen the quality of outputs.

Persona validation

For organisations using personas in external-facing or high-stakes contexts, we offer formal validation processes to confirm that persona outputs are robustly grounded before they inform consequential decisions.

Persona perspective change tracking

As new data is added, personas evolve. The platform tracks how audience perspectives shift over time and reveals which previous decisions may need revisiting in light of what has changed, keeping institutional knowledge current rather than static.

Start with a conversation

Share where you are and what you’re looking to achieve. We’ll recommend the most suitable combination of capabilities for your needs, with no obligation to commit until you’re ready.